Customer Service

Return Policy

Due to the Covid-19 pandemic we will no longer be accepting returns however if you feel that you have received an item that is defective we would be happy to send you a new one. Please contact us for assistance info@pleasebeenice.com

Shipping Policy

COVID 19 Update

Canada Post has announced that they will no longer be guaranteeing on-time delivery. Due to high volumes and social distancing protocols, you may experience shipping delays. For more info and updates please check the Canada Post website here.

Shipping Rates and Timing

All orders aside from wholesale orders are generally shipped between 3-5 business days unless it is the holiday season then timing can range from 5-10 business days.

All shipping rates are in CAD dollars

Tracking information is emailed once shipped for orders over $100

Customs Duties and Taxes

Bee Nice is not responsible for any taxes and customs applied to your order. All fees applied during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Discounts

Multiple discount codes cannot be applied together.

Shipping Information

Please verify all of your information before submitting your order. Ensure you include unit numbers, condo numbers, etc. and that your email address is correct. Bee Nice is not liable for orders that are delivered to the wrong address because of an error submitted by the purchaser. Bee Nice is also not responsible for packages once they are in Canada Post’s hands. If an issue arises we will do our best to assist you but it is essential that you contact Canada Post in the event that your package doesn’t get delivered to you. If your package doesn't arrive, Canada Post will open an investigation to help track your item.

Local Pick up and Delivery

If you live in North Bay, ON, we offer local pick up as well as free local delivery when you spend $20 or more. You will be able to select local delivery or pick up upon checkout. You will receive a notification email once your item has been fulfilled and is ready for pick up or delivery. Once you receive your notification email, please send us an email indicating if you prefer pick up or delivery and what time you’d like to arrange so that everything is ready to go. Email jordanna@pleasebeenice.com

Shipping Materials

All packages are sent in repurposed cardboard boxes or paper envelopes and are sealed with 100% recycled paper tape from No Issue that is printed with soy-based inks. Your box might have writing, vendor labels, or product details that don't necessarily pertain to your order. Some products do have minimal plastic that comes direct from the manufacturer. Most items we try to source plastic/package free. Products are packed as flat as possible to conserve on packaging materials and reduce waste.

To cut back on unnecessary paper waste, we do not include paper receipts or paper packing slips in your package unless you request it. You will receive an electronic receipt.

Damages

BEE Nice is not responsible for any products damaged or lost during shipping. Please contact the shipment carrier or our support team directly to file a claim if your order is damaged or lost. Be sure to save all packaging material and damaged goods before filing a claim.,